Customer orientation in a nutshell: PROMATIS Business Breakfast invites you to Munich
Zurich, September 23, 2019 – On November 28, 2019, the Business Breakfast on the topic Customer Experience (CX), an event mutually hosted by Oracle and PROMATIS, will take place in Munich, bringing together bundled know-how with focus on “modern customer service in the cloud”. The advantages of using the Oracle Service Cloud are presented with the aim to optimize the customer journey through higher efficiency and convenience. This is how, PROMATIS – specialist for intelligent business processes and digitization solutions –, along with its partner Oracle, will showcase in a half-day event how companies with a unique customer service can stand out from the competition through knowledge-based interactions and automation.
Upheavals and trends that have led to permanent changes in the area of customer service have always existed. But in present times, a new communication paradigm has emerged in which companies use messaging platforms, chatbots and algorithms for both customer interaction and internal communication. Even though numerous intelligent chatbot implementations are still in their infancy, the evolution towards personalized e-commerce dialogs for conversational customer service is already in full swing. Overall, an increasingly data-driven and analytical service strategy will have to find the right balance between automation and personal interaction.
Due to companies such as Amazon, real-time service as a customer requirement is becoming a common commodity and an indispensable part of effective customer loyalty. Online and mobile communication has become self-evident. And thus, more customer requirements concerning communication arise – it needs to be simple, uncomplicated, fast and conclusive. But that’s not all: the bar for customer service is continuously rising. The tolerance has ceased for not only waiting periods, but also when it comes to incompetent replies, or for general information which does not help the customer in their individual situation. For companies, this almost always means a barely feasible balancing act between customer orientation and profitability.
Here is where Oracle Platinum Partner PROMATIS, with its excellent business processes and highly flexible information systems, enters the scene and presents new solution scenarios within the scope of the Business Breakfast in Munich on November 28, 2019. By bundling the longstanding expertise in process and technology consulting with the innovative and easy-to-implement cloud services of its partner Oracle, PROMATIS presents completely new ways for the customer to establish process improvements in the company and already lives out a modern customer service starting today. In addition, visitors of the Business Breakfast profit from the practical experience of professionals – Albert Klotz from Parship, for example, offers an authentic glance behind the scenes in his talk “Immer eine Lösung – Service mit Anspruch” (eng. “Always a solution – service with ambition”).
A successful supporting program as well as the unique location – the one-of-a-kind ambience of the world of BMW – top off the event optimally. Here, award-winning architecture meets great visions and automotive passion. In this spirit, an individual museum tour paired with a fascinating expedition awaits the visitors at the end of the event.
Interested participants can sign up for the free event by clicking the following link: https://anmeldung.promatis.de/cx