Independent business area “Customer Experience” for modern Oracle CX Cloud digitization solutions!
Zurich, March 14, 2019 – The innovation leader for intelligent business processes and Oracle digitization solutions has identified the consulting and service for Customer Experience (CX) as a strategically important area of growth, and emphasizes this with the foundation of an individual business area. The new business unit is under the direction of Julian Großmann, one of Oracle’s most experienced CX Cloud experts on the market, who has gathered a competent team of Oracle business and technology consultants. With the growth of the CX expert team and the new subsidiary in Muenster (Germany), a both technical and geographical gap has been closed. This way, Oracle’s certified and multiply awarded Platinum Partner and Cloud Excellence Implementer is continuing to grow and takes on a pole position in the area of innovative customer experience solutions.
In the course of digitization, a positive customer experience has gained increasingly in significance. Specialists even speak of a central element of differentiation in the competition. The digital customer journey enables a closer relationship between provider and customer, more dialogue and more speed. Improving the customer experience is therefore one of the essential objectives of many companies. Through the extension of digital customer interfaces, what is expected now is a rising demand for integrated digital customer experience solutions.
This means companies want to and need to digitize but are in many cases incapable of mastering this additional challenge on their own – for that, external experts are needed, who on the one hand support digitization strategizing but also accompany the subsequent implementation. Because for the installation of a sustainable customer management, a partner with a way of thinking that reaches far beyond the IT solution is needed.
“By bundling our process and technology consulting expertise of many years with the innovative and easy-to-implement cloud services of our partner Oracle, we offer our customers entirely new ways to establish process improvements in their companies. The new business unit – founded with a focus on the fast and sustainable realization of process innovations – uses all slumbering potentials and exactly meets the demands of our customers,” Dr. Frank Schoenthaler says, CEO of the PROMATIS group.
All the same excited is Julian Großmann, Vice President Customer Experience, who is looking forward to the new challenge: “Together with my team, we will actively create and help accelerate the expansion of PROMATIS. Oracle’s products are the optimal foundation for individual customer requirements – since the thresholds are high these days when it comes to a seamless, personalized and immediate customer experience. This is exactly why Oracle wins over in terms of customer loyalty, unifying customer experience, data networking, and the optimization of interactions.
“This way, companies expect a solution that can be operated intuitively and easily, as well as a 360-degree-view on the customer. With the Oracle Customer Experience Suite, Oracle follows a smart approach that optimally meets the increasing expectations. By doing so, the customers are tended to without media discontinuities and by offering a very good customer experience, starting from the initial contact and sale to the long-term support – the founding stone for enthusiastic users and, at last, strategically satisfied customers.
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